> For the complete documentation index, see [llms.txt](https://docs.link11.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.link11.com/product-guides/bot-management/faq.md).

# FAQ

## **My IP has been wrongly classified. How can I unclassify it?**

As soon as an IP is placed on the [Bot Management whitelist](/product-guides/bot-management/interface/rules.md#id-botmanagement-rules-ipwhitelistrule), existing classifications are removed. Subsequent requests are therefore no longer blocked. It should be noted, however, that the corresponding log entry remains unchanged.

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## **How is the Captcha Challenge to be interpreted?**

Discussed [here](/product-guides/bot-management/interface/dashboard.md#captcha-challenge).

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## **How does Link11 handle IP NATing?**

IP NATing (using a single IP as the public entry/exit node to a network or set of devices/users) can cause issues for security systems where the actions of one user behind the public IP affect all other users. There are different use cases for IP NATing, with the most common being mobile networks and VPNs.

In the case of mobile networks, Link11 has an option that can be enabled that removes some of the bot detection logic checks for a predefined list of IP addresses that are known to be mobile networks. This list is continuously maintained, and will reflect any changes to the ranges that are associated with mobile networks.

For VPNs or any other cases where a unique source IP handles the traffic for multiple users/devices, Link11 does not provide explicit options in the Bot Management service. Specific sources can be added to the IP Whitelist, but please note that this list should be kept as small as possible to maintain tight security.

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## **If “Default policy for bad bots” is set, what will be blocked?**

All bots with the classification of "bad" will have the specified action enforced against them.

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## **How are IPs classified as bad bots handled?**

Admins can decide how IPs detected to be bots are handled by Bot Management. 

If the **Default policy for bad bots** is set to “Block”, IPs will be denied access to the website. 

If you are concerned that False Positives may block human users from accessing your site, set the default policy to "Captcha" instead. This will deny access to bots, but humans can still access the content after completing the captchas.

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## **What do Organization Rules do?**

[Organization Rules](/product-guides/bot-management/interface/rules.md#id-botmanagement-rules-organizationrule) are custom rules for classifying known bots. Admins can assign known bots a classification (either GOOD or BAD), and an action (DEFAULT, CAPTCHA, ALLOW, or BLOCK). This allows admins to block out bots that the customer does not want on their site (for example, the Facebook bot).

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## **Do bots only get detected over IP?**

Yes, currently bots are only detected over IP. Link11 is working on the classification of  bots through the combination of IP and User Agent, but there is no release date for this yet.